Why is my email not being recognised?
If your email address is not being recognised, it is possible that you are using the wrong email address. When you buy a license, you will be sent an email with the email and authentication code that should be used for your account. You should make sure you are using the correct email address provided in the confirmation email you have received.
What happens if my email does not work?
If you have received a confirmation email which has supplied an email and authentication code but your email still does not work, you will need to contact us for further assistance. You can do this through our contact us page on our website. You can find this page under the ‘need help?’ menu.
What if my authentication code does not work?
If you have received a confirmation email which has supplied an email and authentication code but your authentication code still does not work, you will need to contact us for further assistance. You can do this through our ‘contact us’ page on our website. You can find this page under the ‘need help?’ menu.
What if I do not have a license?
If you do not have a license then you will can purchase one from our website! A license for Present Pal is £115.
Can I use this account on more than one phone or tablet?
No, you can only use Present Pal on one device at any time.
Visual Stress Preferences
What is a colour overlay?
A colour overlay is the background colour of your app. Overlay colours are an important way of reducing visual stress and helping dyslexic people read more efficiently. Present Pal's customisable colour scheme has 10 different colours to suit every user's need.
How do I know which colour overlay is best for me?
To find the best overlay colour, you should try out the different options available in the visual preferences screen. The colour will vary from person to person but just make sure you pick the colour that allows you to read with the least visual stress.
Can I use custom fonts?
In Present Pal, there is a choice of five different fonts. You can select which font you would like in the visual preferences screen. You can see what these fonts look like with the example sentence that is shown.
How do I know what my text will look like?
When changing visual stress preferences, you will see a sentence which says, “The quick brown fox jumps over the lazy dog”. This sentence will automatically change as you edit the settings and shows you exactly how your text will appear when presenting.
What are speaker notes?
Speaker Notes allow you to make a slideshow presentation that you can use when presenting. They will contain all your slides, bullet points and pop-up bubbles that you have made and are stored on the app. They contain several features which reduce visual stress and increase performance.
You will only be able to use speaker notes in offline mode and will not be able to integrate them with PowerPoint.
What is presentation browser?
In the Presentation browser, you will find all the presentations you can open. This screen will contain all the Speaker Notes presentations you have created and the PowerPoint presentations you have imported from a remote device.
What is the difference between speaker notes and presentation browser?
Speaker Notes is used for creating offline presentations to be used as interactive flashcards for the presenter. Presentation Browser contains all your presentations, including the PowerPoint presentations you have imported from a remote device. In Presentation Browser, you will not be able to create a presentation, but can still edit existing presentations.
What is a pop-up bubble?
A pop-up bubble acts as a safety net for the presenter. It allows you to store extra information you feel you are likely to forget during the presentation. These can be easily accessed throughout the presentation and will not affect what the audience can see.
Can I have more than 5 bullet points per slide?
Yes you can! You can choose to have 3, 5, 7 or 9 bullet points per slide. To change this, go to the general settings and change the ‘bullet points per page’ option.
How many bullet points should I have per slide?
When choosing how many bullet points you have, bear in mind that the suggested optimum number per page is 3 to 5. Any more can overload the working memory.
How do I connect my Present Pal app to PowerPoint?
To connect Present Pal to PowerPoint for a presentation, you will have to follow these steps:
- Open up 'Presentation Browser' in Present Pal
- Click the browse option and select ‘remote device’
- Choose which device you would like to connect to and press connect
- On the remote device, open the Present Pal Link and accept the invitation to connect by selecting the request and clicking browse
- Browse your files on your remote device and select the PowerPoint presentation you would like to import to Present Pal
- You will now notice that the PowerPoint presentation has imported to the app
- To start a presentation linked with PowerPoint, select slideshow on the app and you will be ready to present. You will be able to control PowerPoint from your smartphone or tablet.
Will my PowerPoint integration work on an open Wi-Fi?
No, but you can use an android hotspot to integrate with PowerPoint in a public space.
How do I know if a presentation is a Present Pal file or PowerPoint file?
In the Presentation Browser screen, Present Pal files will be marked with a little icon with ‘PP’ in it. PowerPoint files will have ‘PPTX’ on them.
What is the difference between 'my device' and 'remote device'?
My device allows you to import PowerPoint presentations from the device you are currently using for the app. Remote device will allow you to connect to a remote device such as a laptop and import PowerPoint presentations.
Why won’t my PowerPoint integration work?
Your PowerPoint integration might not be working as you are using an open Wi-Fi. To fix this problem, you should try using an Android hotspot to use the integration feature in a public area.
Can I use PowerPoint integration on a Mac?
Yes you can, however, you will need to install a virtual machine with Parallels. Parallels is a virtual machine which allows you to use Microsoft Windows on your Apple Mac. This will then allow you to get the Present Pal Link and start importing PowerPoint presentations to the app. You can get parallels here.
This feature will soon be available on Mac without the use of Parallels.